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Check that the affected users have the "replicate or copy documents" enabled in the ACL. Without this they will not be able to print and if they save a document it will create the $KeepPrivate field on the document, thus preventing others from printing as well. This is sort of a bug, but not really. Don't know if this has been fixed in a later release but I know it popped up as an issue in R8.
Feedback response number WEBB8HNKQF created by ~Phil Nonhipigenikle on 06/09/2011